FAQ’s

Pay Weekly In-House

Your payments are taken as per your contract by recurring debit card transactions.

SNAP Finance

For full information around SNAP payment options, please visit our SNAP Finance page here.

Your balance needs to be below 50% to be able to add more items

Our offices open Monday-Friday 9 till 5. We are closed on bank holidays and during the Christmas break.

o You can call us on 0800 731 3028 or 01535 609200 alternatively you can email us on customer.service@payweeklycarpets.co.uk

Our full terms and conditions can be found here

Despite our best efforts sometimes things go wrong. If you let us know by emailing online.complaints@payweeklycarpets.co.uk or please see our Complaints process click here, we will get back to you as soon as possible.

Installations are all day appointments. Our fitters are self-employed and plan their own schedule so we can’t give you a time slot.

• Flooring orders are usually dispatched once 3-4 weekly payments have been made and if applicable the delivery charge has been paid.
• Blinds are made to measure and usually dispatched within 2- 4 weeks
• Furniture orders are made to order and are usually dispatched within 14 to 21 days .
• Beds are usually dispatched within 5 working days unless bespoke
• Mattresses only are usually dispatched within 5 working days

We will contact you directly to arrange a suitable delivery date and time with you, after you pay the deposit and delivery payments.

We will contact you directly to arrange a suitable delivery date and time with you,

No, any products we supply that require assembly would need to be assembled by the customer.

At present, we deliver all over the United Kingdom (now including Northern Ireland), except for the Isle of Wight & the Isle of Mann.

You can call us 01535609200 for any updates about your order.